mprored Privacy Policy: How We Handle Your Account Data
At mprored, how we collect and use your personal data is governed by this privacy policy — covering everything from account registration through wallet transactions using ShopeePay, LinkAja and Bank Transfer. This policy applies to all access where local law and eligible regions permit, and it is written so you know exactly what we do with the information you provide.
Account data protection
ShopeePay, LinkAja, Bank Transfer context
Your rights explained clearly
Contact path for data requests
POLICY SCOPE DETAIL
What Data We Collect and Why We Collect It
When you open an account with us, we collect the information you provide directly: your name, contact details, login credentials and the wallet identifiers linked to your chosen payment method — whether that is ShopeePay, LinkAja or Bank Transfer. We also collect usage data automatically, including device type, browser session data, pages visited and actions taken inside the lobby. This helps us keep your session consistent across visits and lets us surface the game categories you actually return to. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling ShopeePay or Bank Transfer transactions — those partners receive only what they need to complete the transaction and are held to confidentiality obligations. We retain account data for as long as your account remains active and for any period required under applicable Indonesian regulations. If you close your account, we retain minimal records only to the extent local law requires it. Any data collected through cookies or session tracking is used to maintain your login state and improve page load paths on mobile — not to build advertising profiles outside our platform. The full list of data categories and retention periods is accessible by contacting our support team directly.
ShopeePay
Used as a payment context chip for wallet-linked transaction records.
LinkAja
Transaction identifiers processed through this rail are stored only for reconciliation purposes.
Bank Transfer
Bank reference data is held in line with Indonesian financial record requirements.
INSIDE VS OUTSIDE
Where This Policy Applies and What It Covers
This policy covers activity on the mprored platform — your account, your session data and your payment records. It does not extend to third-party sites you reach by following an external link, and it does not govern how game studios such as Bigtime Gaming, PG Soft or CQ9 handle analytics on their own platforms. Knowing the boundary helps you decide what to read here and what to verify elsewhere.
Account Access
Login events, device identifiers and session tokens generated when you access your mprored account fall fully within this policy. We keep these records to maintain session continuity and detect unusual access patterns on your account.
Transactions
Payment records tied to ShopeePay, LinkAja and Bank Transfer deposits and withdrawals are covered here. Data shared with payment processors is limited to what is needed to complete the transaction; we do not pass additional profile data to those processors.
Site Content
Game load events, category clicks and lobby navigation data collected while you browse slots, live tables or the sportsbook are within scope. We use this data only for session quality and account-level display preferences — not for external advertising.
Third-Party Services
External links, game-studio platforms and any services you access outside mprored are outside this policy's scope. If a studio such as JDB or Spadegaming operates its own data collection within a game frame, their own privacy terms govern that separately.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Data With Us
You have concrete actions available under this policy — not just abstract rights. You can request a summary of the personal data we hold on your account at any time by contacting our support team through the channels listed on this page. If any detail in your account record is incorrect — a name spelling, a registered contact number or a linked wallet identifier — you can update it directly inside your account settings or ask support to correct it on your behalf. Where you believe data is being held beyond the period needed, you can raise a deletion request, and we will confirm in writing whether the request can be fulfilled given any applicable retention obligations. We do not make these processes hard to find. The support contact path is the same one you use for account help, and responses acknowledge your request within the timeframe shown in your account dashboard after login.
Review Your Records
Submit a data access request through our support channel. We will provide a summary of the personal data categories held against your account, including login history and linked payment method references.
Correct Account Details
Update name, contact details or wallet identifiers directly in your account settings. For fields that cannot be edited in-app, contact support with the correct information and we will process the change.
Raise a Data Question
If you are unsure how a particular piece of data is used — for example, how session cookies interact with your mobile login — send the question to our support team. We will point you to the relevant section of this policy or clarify directly.
Request Data Removal
When you close your account, we initiate the data minimisation process. Where local regulations require us to keep specific records, we will tell you which ones and for how long — so you know what remains and why.
REACH OUR TEAM
Contact Paths for Privacy and Data Questions
If you have a question that this policy does not answer clearly, or if you want to exercise any of the data rights described above, our support team is the direct route. Use the contact method that suits you — live chat inside the platform, the email address in your account dashboard or the help form on this site. We respond to privacy-related requests separately from general account queries, so please note in your message that it concerns your personal data.
Live Chat
Available inside your account when you are logged in. State that your query is a privacy or data request so the agent routes it to the right team without delay.
Email Support
The contact email address is shown in your account dashboard after login. Send your request with your registered account identifier so we can locate your record accurately.
Help Form
The on-site help form accepts privacy and data questions. Select the account or data category from the subject field so your request reaches the correct handling queue.
HOW WE PROTECT DATA
Our Approach to Data Handling, Cookies and Account Security
We apply access controls to account data so that only the processes that need a specific data field can read it. Payment records linked to ShopeePay, LinkAja and Bank Transfer are handled through dedicated processing paths that do not expose wallet identifiers to unrelated parts of the platform. Cookies used on mprored are session and preference cookies — they keep you logged in on mobile between page loads and remember your lobby state; they are not used to track you across other websites.
Data Handling
Personal data is stored in segmented records. Payment identifiers, login credentials and usage data are held in separate layers so a query to one category does not expose another. Access is logged internally for audit purposes.
Cookie Use
We use session cookies to maintain your login state and preference cookies to remember your last lobby position on mobile. No advertising or cross-site tracking cookies are set by mprored itself.
Retention Period
Active account data is retained while your account is open. On closure, we delete non-required data and retain only what Indonesian regulatory obligations specify. The current retention schedule is available on request via the support contact path.
Policy Updates
When this policy changes in a way that affects your data rights or what we collect, we post the updated version on this page and note the change date at the top. You can request a summary of what changed by contacting support.
DATA POLICY FAQ
Common Questions About Your Privacy on mprored
The questions below cover what we hear most often about how personal data is handled, what your options are and how to act on them. If your question is not here, the support contact paths above are the fastest route to a direct answer.
What personal data does mprored collect when I open an account?
We collect the details you provide at registration — name, contact information and login credentials. We also record device and session data automatically when you access the platform. Payment method identifiers linked to ShopeePay, LinkAja or Bank Transfer are stored only for transaction reconciliation purposes.
Does mprored share my data with third parties?
We share data with payment processors only to the extent needed to complete a transaction. We do not sell your data. Partners who receive any information are bound by confidentiality obligations, and they receive only the minimum required for the specific task.
How do I request a copy of the data held on my account?
Contact our support team through live chat, email or the help form on this page. State that you are making a data access request and include your registered account identifier. We will confirm receipt and provide the data summary within the timeframe shown in your account dashboard after login.
Can I correct incorrect details in my account record?
Yes. Most fields can be updated directly in your account settings. For fields that require verification before editing — such as your registered contact number — send the correct information to support and we will process the update after verifying your identity through your account.
What happens to my data if I close my account?
We begin the data minimisation process when your account is closed. Data we are not required to retain under Indonesian regulations is deleted. We will confirm in writing which records are kept and under which obligation, so the situation is clear to you.
How does mprored use cookies on mobile?
Cookies on mprored keep your session active between page loads on mobile and remember your lobby state so you return to where you left off. We do not set advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings, though disabling session cookies will affect login continuity.
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